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How can we help?

Existing customers can log in to the portal to manage jobs, raise tickets, and review reports. Or submit a support request below and we'll respond within your SLA.

Existing customer?

Log in to your portal to view backup job status, download reports, raise tickets, and manage your account.

Email us directly

[email protected]

Priority guide

  • CriticalData loss in progress, restore failing, complete backup outage.
  • HighJobs consistently failing, SLA breach imminent.
  • MediumIntermittent failures, warnings, config questions.
  • LowGeneral queries, reporting, non-urgent requests.

Submit a support request

Use this form if you can't access the portal or prefer email-based support.

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