Microsoft does not back up your emails, files, or Teams messages.
What Microsoft covers
- Platform availability
- Infrastructure resilience
- Short-term recycle bin retention
What they do not cover
- Accidental or malicious deletion
- Ransomware encryption of your data
- Misconfiguration loss
- Items outside short retention
What IronFell covers
- Daily automated backups
- Granular item-level restore
- Point-in-time recovery
- UK-based immutable storage
Every SaaS platform you rely on.
IronFell SaaS protects the applications your business runs on — with granular, item-level recovery so you can restore exactly what was lost, not just full-account snapshots.
Microsoft 365
- Exchange Online (email, calendar, contacts)
- SharePoint Online (sites, libraries)
- OneDrive for Business
- Microsoft Teams (chats, channels, files)
Microsoft Entra ID
- Users, groups, and roles
- Conditional access policies
- App registrations
- Directory configuration objects
Salesforce
- Standard and custom objects
- Records, attachments, and metadata
- Sandbox configuration
- Workflow and automation data
Google Workspace
- Gmail (messages, labels, drafts)
- Google Drive (files, shared drives)
- Docs, Sheets, Slides, Forms
- Google Calendar & Contacts
Recovery at every level.
Daily Automated Backups
Every connected tenant is backed up automatically every 24 hours. No manual intervention, no missed jobs.
Granular Item-Level Restore
Restore a single email, a SharePoint document, or a specific Salesforce record — without restoring the whole account.
Immutable Backup Storage
Backup data is written with object-lock immutability. Ransomware cannot overwrite, encrypt, or delete your recovery points.
Point-in-Time Recovery
Restore data to any point within your retention window. Ideal for catching ransomware or corruption before you know it happened.
Multi-Tenant Management
Multiple Microsoft tenants or Google domains managed from a single IronFell service agreement. One invoice, full coverage.
Audit & Compliance Reporting
Full audit log of every backup job and every restore event. Evidence for GDPR, ISO 27001, and Cyber Essentials review.
Choose your level of cover.
Pick the level of IronFell management you need. Tiers differ on who watches and recovers your backups — and how fast recovery is guaranteed.
Every plan includes immutable ransomware-proof backups, AES-256 encryption, choice of region (UK, EU or US; EU Sovereign / on-prem on request), an isolated recovery vault, full self-service portal, instant failure alerts, and setup kept running by IronFell. SaaS plans include unlimited storage*; infrastructure storage is sized to your environment.
Essentials
You're in control. You run and restore from the portal; IronFell provisions and maintains the platform underneath. Ideal for teams happy to own day-to-day backup and recovery.
Recovery
- Self-service restores via the portal
- 24-hour RPO, daily backup
Service
- Self-managed remediation, next-business-day acknowledgement, change requests as add-on
Reporting
- Portal and usage dashboard
- Instant failure alerts
Testing
- Customer managed
Premium
Everything in Essentials, plus proactive monitoring and managed recovery in business hours.
Recovery
- 4-hour recovery response SLA
- 4-hour RPO, 4-hour backups
Service
- Business-hours remediation, 4-business-hour acknowledgement, 3 monthly requests
Reporting
- Monthly backup health report
- Business-hours support
Testing
- Annual restore test
Premium Plus
Everything in Premium, plus fully managed 24/7 operations.
Recovery
- 1-hour recovery response SLA
- 1-hour RPO, custom backup frequency
Service
- 24/7 remediation, 1-hour acknowledgement, named technical contact, priority recovery response, included change and service requests
Reporting
- Priority support and quarterly service reviews
Testing
- Bi-annual restore testing
Backed by the right controls.
At rest and in transit. Every backup job and every restore.
Backup data stored in UK data centres. No third-country transfers.
Right to erasure and subject access request support built in.
Access, logging, and incident controls structured to SOC 2 criteria.